1. OVERVIEW
Romanian Thrills and its online presence (including websites and social media accounts) is owned and managed by Experience RO Thrills SRL, a limited liability company incorporated in Romania (full address: 26B Libertatii street, Mangalia, Constanta county), company number 40293040, part of the European Union with business ID ROONRCJ13/3636/2018.
We are a licensed tour operator in Romania with license number 2263, as issued by the Ministry of Tourism, and insurance policy number I53177/10.03.2020 provided by Omniasig Vienna Insurance Group SA.
We are fully licensed guides provided with official badge displaying the license number, in compliance with the Romanian laws.
2. TERMS OF USE
a) This website is operated by Romanian Thrills. Throughout the following sections, the terms “we”, “us” and “our” refer to Romanian Thrills, whereas “you” and “your” refer to the user as a potential client. Romanian Thrills offers this website, including all information, tools and services available from this site (the “Service”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here (referred herein to as “Terms”).
b) These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information regarding our tours in Romania. By accessing or using the website of our services, you approve that you have read, understood, and agree to be bound by these Terms. These also apply to bookings made through third-party services and websites.
c) We reserve the right to amend the Terms at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review these Terms. You agree to be bound by such changes, modifications or revisions as made by us from time to time.
There may be additional terms and conditions that apply to our special offers, promotions and discounts which will be notified to you at the time of booking.
d) These Terms together with any further ones notified to you by us prior to your entering into a Contract with us, including any terms and conditions in our brochures or on our website which are relevant to your booking and any other terms which we both otherwise agree will be binding on Romanian Thrills and you once a Contract is made between us. A Contract will start automatically between us once you have made your booking with us, paid your deposit and we have issued you with the booking confirmation.
You can see a sample of a draft Contract here: English or Romanian.
e) We take great care to ensure the accuracy of the information contained in our promo materials and on our website. However, content is subject to change, often due to the actions of our suppliers (e.g. accommodations, restaurants, attractions, activity providers etc). We aspire to notify you of any change known to us and affecting your itinerary prior to issuing you with our booking confirmation and after that, as soon as we are notified by our partners.
3. PRIVACY POLICY
Your privacy is important to us. We are committed to safeguarding and protecting any personal data you give us. Furthermore, we are transparent about the processing of your personal data. This document describes how we use and process your personal data in regards to our above mentioned Service.
We may change our privacy policy from time to time without notification and you should regularly review this policy when you visit our site.
a) Personal data we collect automatically (cookies):
We automatically collect certain information when you visit our website through the cookies installed on it. By accessing our website, you agree to use cookies according to our Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies enable us the functionality of certain areas to make it easier for people visiting our website. Some of the third-party links found on the website may also use cookies.
Personal data we might collect automatically include the date and time you visited our website, your location, hardware and software characteristics, language settings, etc. We also collect information about your activity on our website that helps us improve our online strategy in order to offer you a better experience the next time you visit.
b) Personal data we collect manually:
Full name, email address and phone number in our contact forms or if you subscribe to our newsletter.
We use this data to notify you of our services, offers and promotions from time to time. If you do not wish us to notify you, please contact us.
We also monitor and keep records of communications which you send to us in accordance with this Privacy Policy and our other business interests.
Each tour booked with us requires an automatic Contract between the two parties (the Provider and the Client). Information such as your full legal name, address, email, phone number and passport number/issued by are mandatory according to Romanian legislation (Order no. 1387/2015 published in the Official Monitor with no. 122 on 17/02/2016).
For the purpose mentioned above, we rely on the legal basis that the processing of personal data is necessary for the Booking Confirmation/Tour Contract. Please note that by booking a tour you agree to the processing of your personal data in compliance with the EU regulations (Article 6, GDPR). If the needed personal data is not provided, we cannot secure your tour reservation.
We don’t collect any credit card payment information related to bookings. All credit card payments are handled by third-party specialized companies or booking engines.
c) Personal data you give us about others
In case you book one of our tours, it’s very likely that you will participate with friends or family members whose details you provide as part of the Booking Reservation/Tour Contract. As a group leader, please consider that it’s your responsibility to ensure the people whose personal information you provided to us are aware that you’ve done so and have accepted how we use their information, according to this Privacy Policy.
d) Sharing your data with third parties
In certain circumstances needed to fulfill our contractual obligations, we might share your personal data with our business partners, suppliers, payment providers and other financial institutions. We will only disclose personal data to competent authorities as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we’re otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend the rights and properties of us or our business partners.
e) Protecting your personal data
We have reasonable procedures to prevent unauthorized access to, and the misuse of personal data. We use appropriate business systems to protect and safeguard the personal data you give us. Only authorized personnel can access personal data during their work.
f) Access to your personal data
You have the right to review the personal information we have about you. Should your personal information change or if you wish to receive an overview of the personal data we hold about you, please contact us.
We’ll handle your request in accordance with the applicable Romanian data protection law (no. 190/2018 regarding enforcing EU Regulations 2016/679).
If you disagree with this Privacy Policy, you should discontinue using our website and services.
4. DISCLAIMER
a) Unless otherwise stated, Romanian Thrills owns the intellectual property rights for all material on Romanian Thrills. All intellectual property rights are reserved. We own the copyright, which consists in all creative and literary works that are displayed on this website, unless otherwise mentioned.
b) In summary, you must not modify, republish, frame, upload to a third party, reproduce, duplicate, copy, sell, rent or sub-license the content of this website or material of Romanian Thrills in any way except as expressly provided for by us or expressly authorized in writing by us. Your use of this website does not grant you a license or act as a right of use of any of the trademarks or logos, whether registered or unregistered, that are displayed on this website without the express written permission of the trademark owner.
c) We allow link backs to this website, as long as they clearly credit this website and provide a hyperlink back to this website. We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
d) As long as the Service is provided free of charge, we will not be liable for any loss or damage of any nature. Our Service may contain links to third-party web sites or services that are not owned or controlled by us. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Romanian Thrills shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
e) You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly. We cannot be responsible for any delays or interruptions to this website. We will use commercially reasonable efforts to minimize delays and interruptions. However, we cannot warrant that this website will be available at any time.
f) We may at any time and without notice to you, discontinue this website in whole or in part. However, we cannot be responsible for any loss, cost, damage or liability that may result from our discontinuance of the website.
5. RESERVATIONS
a) All our tours are subject to availability. When you make a reservation you are making an offer to us to buy some of our advertised services. We reserve the right to refuse to accept and/or not to proceed with any booking at any time in our sole discretion. Once the Contract is made between us we will use reasonable skill and care to perform our obligations to you in accordance with these Terms.
b) All bookings must be made by a person aged 18 years or over. Where your booking is for more than one person, the first-named person in your party aged 18 years or over will be designated the “group leader” and treated by us as the “booking name”. The group leader will be responsible for making all payments due to us in accordance with our Contract.
c) Submitting a reservation will be treated by us as confirmation that you have read, understood and accepted our Terms. It is important that you accurately complete our forms as we’ll use that information to send you all documents, notices and other information relating to your trip. It is your responsibility to ensure that the details which you supply to us are correct, as well as to check the accuracy of your booking and travel dates.
6. PRICES
a) The prices quoted on our website, brochures, offers and promotions from time to time are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. For international convenience, our prices are quoted in USD or EUR, but may be quoted in local currency if you prefer. The same applies to all activities and extras booked during your trip.
b) Some prices are dependent on the number of participants and if this applies to your trip, we will notify you at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate.
c) As every tour is different, the price payable by you for your trip and what this price includes will be agreed upon when confirming the trip and set out in our booking confirmation.
d) Unless otherwise stated, all our tours include as a standard:
e) The following are examples of costs not included in the tour price, but, if needed, we can assist with any of them:
7. CONFIRMATION AND PAYMENT
a) Once we agree the tour details and conditions of the Contract, you will be notified of the price of your trip and we will need a non-refundable Deposit in order to book it. This allows us to proceed with making all the necessary arrangements for your trip and is intended to cover for any sunk costs associated with it.
b) The Deposit consists of 30% from the full price of the tour and can be paid through our many online secure payment portals (e.g. Stripe, TwisPay, PayPal) or by bank transfer (e.g. TransferWise, ING Bank). Please note that we don’t collect any bank details or credit card information, as all payments are handled securely by third-party specialized companies.
c) Once we receive your Deposit, we will confirm the reservation by sending you a voucher with the details of your booking. Please contact us immediately if any information which appears on any document is incorrect or incomplete, as it is your responsibility to verify these details.
d) The rest of the payment (up to the full price of the tour) is due 30 days prior to departure. If we do not receive the remaining balance by this time, we will treat the booking as cancelled and we will not be able to refund you the deposit.
8. CHANGES
a) If you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we endeavor to assist accordingly, we cannot guarantee we will be able to meet any such requests, especially if these changes are made on short notice prior to departure.
b) When you or any member of your party is prevented from travelling for any reason (including illness or death), we will transfer your booking to any other person satisfying all the necessary requirements for the trip, provided you notify us in writing within a reasonable timeframe prior to departure.
c) Changes that involve members of a group booking withdrawing from the trip have certain fixed costs associated, which mean the remaining travelling party must pay more per person to cover the difference. For any changes requested in relation to a group booking we require the authority in writing of the group leader (booking name) before we can proceed.
9. CANCELLATIONS
a) In order to cancel your booking or any part of it relating to any person, we will require the authority in writing of the booking name to do so. If your booking was made through an external agent or third party, all cancellations must be made through them (they may also levy cancellation charges in addition to those noted below and it is your responsibility to check with them at the time of your booking).
b) If you cancel your trip more than 30 days in advance, we will have to keep the 30% deposit in order to cover our sunk costs. Subject to availability there may be the possibility of transferring your booking to other dates or tours.
c) If you cancel your trip less than 30 days before the start date (by the time which full payment is required), you will not be refunded the total amount. This happens because our sunk costs increase the closer we get to your departure date, as we tailor the trip specifically based on your wishes. However, as an act of good faith, we will keep the equivalent of your deposit to be used for future tours with us, valid for 1 year after cancellation. Also, with high regards to transparency, we will provide a summary of all costs incurred in addition to the deposit and we will refund you any difference. In some circumstances there may be the possibility of transferring your booking to other dates or tours.
d) Please note that all cancellations must be done in writing at and confirmed by us in order to take effect. Our cancellation charges will apply with reference to the date on which we receive your authority in writing. We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses. For this reason, we strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your excursion with us (e.g. www.insuremytrip.com).
10. CHANGES/CANCELLATIONS FROM OUR BEHALF
a) We are taking great care to deliver the trip that we are contracted to provide you with. As we put in place the necessary arrangements long in advance, we may occasionally have to make changes and reserve the right to do so at any time.
b) We may make some minor changes to your excursion depending on different factors. These are not considered to be major changes and thus we are not obligated to compensate you. Minor changes include varying or modifying your travel itinerary either in part or wholly, changing the type of transport or transfer vehicle and/or swapping your accommodation and restaurants. If this is necessary, we will substitute alternative arrangements of similar value, carefully choosing lodging and experiences according to your needs and always with equally valuable back-up plans. We will try to inform you of any changes we have to make as soon as reasonably possible prior to your due departure date, although we are not obliged to do so.
c) If we have to make a major change to your trip due to our fault, we will notify you as soon as possible and you will have one of the following options:
• to agree the changes and accept their impact, including any on price;
• to transfer to another dates, subject to availability of equivalent or superior quality;
• to cancel your holiday and receive a full refund, including deposit.
d) However, in the unlikely event that we are forced to cancel your holiday for any reason other than our insolvency or any circumstances beyond our reasonable control we will refund you the full price paid for your trip.
e) Extreme Circumstances & Weather Disclaimer
We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) to any strikes, lock-outs or other industrial action; labor disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.
Under no circumstances can we be held responsible for any delay, deviation or cancellation due to weather conditions, nor can any trip be cancelled or amended by you at any time on the basis of weather conditions.
Although we constantly monitor and update our back-up plans, we cannot be held responsible for any changes to organic accommodations or weather-dependent roads and activities, which may result in their closure or unavailability. We will try where possible to find suitable alternatives or can defer your trip to another date in the future.
11. OUR RESPONSIBILITIES
a) We will take reasonable skill and care in performing our contractual obligations and if we or suppliers fail to use reasonable skill and care or are negligent and you are able to prove we have caused you loss or damage, we may, subject to these Terms, accept responsibility for compensating you.
b) If you feel that any part of your travel arrangements is not provided as promised, you must notify us as soon as possible and we will take suitable measures accordingly.
c) Where, as a result of our failure to properly perform our obligations, we haven’t provided you with a significant proportion of the services which you have contracted us for, if you are still on a trip with us we will (where possible and appropriate to the circumstances) endeavor to organize suitable alternative arrangements. Where, as a result of our improper performance, we have failed to provide you with a significant proportion of the services which you have contracted us for and suitable alternative arrangements are not available or are unacceptable to you for good reasons then we may compensate you accordingly. In all other cases our obligation following your notification to us is to investigate matters and make prompt efforts to find appropriate solutions.
d) Our liability in all cases shall be limited to the total cost of your booked tour (including deposits). We do not accept responsibility for the acts and/or omissions of any third parties, external agents or online travel agencies with whom you may have made any bookings or arrangements directly.
e) We do not accept any responsibility for death, injury or illness caused by yourself or by any act or omission whether of any third parties acting outside of our authority, instructions or control or with whom you may have made any bookings or arrangements directly or any cause which we could not reasonably prevent. We have a strict “safety first” policy and although we take all precautions necessary, all liability needs to be mitigated through a personal travel insurance.
f) We are not liable to you where our failure or the improper performance of any of our obligations to you is due to:
• any fault or failure of you or of any member of your party
• any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable
• circumstances beyond our or suppliers’ reasonable control, although following your notification we will endeavor to provide you with our prompt assistance where our failure or improper performance results from circumstances not due to any fault or failure of you or any member of your party
g) You should note that any acceptance of liability on our part is subject in all cases to set off or reduction of the amount of any claim made against us to take into account any amount paid to you or any member of your party at any time arising from the same cause or circumstances by any of our suppliers or pursuant to a policy of insurance.
12. YOUR RESPONSIBILITIES
a) It is your responsibility to ensure that you and everyone travelling with you have valid passports and all necessary visas, permits and certificates, as well as any vaccinations. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel. We are not liable for any costs, delays or illness resulting from your failure to meet requirements.
b) You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your trip or, if newly diagnosed, before your due date of departure, so that we and our suppliers are aware of these details in good time.
c) You are responsible for checking the times and dates on your itinerary, particularly your incoming and outgoing flights or travel arrangements. While we make every effort to ensure these details are recorded correctly, we do not accept liability for any errors resulting in you or your party missing your transportation.
d) If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can record them and pass these onto our suppliers. Although we cannot guarantee that your requirements will be met at the proposed destinations, we will ensure our best efforts in finding suitable alternatives according to your specific needs. However, we are not liable to you in the event that your wishes are not met.
e) You are responsible for your behavior and that of your party. We and our suppliers reserve the right to refuse your right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of the trip if you or any member of your party is behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk or is causing a nuisance/annoyance to others. No refund will be given or compensation paid and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties in Romania. You must fully cooperate with and follow any safety procedures and instructions given by any organization which is running the activities which you do while on our trip. It is possible that such organizations will require you to sign a waiver form in respect of the activity being carried out. We cannot accept liability for the behavior of others on your trip nor if any of the facilities or activities are curtailed as a result of their actions.
f) You are responsible for meeting at the scheduled time and place according to the itinerary. Due to the nature of our experiences and the destinations we operate in, we cannot be held liable if our transport or activities do not run according to plan and your trip is affected. If you are late or change your mind regarding the itinerary, we are happy to accommodate but we will not be liable for any changes that affect the trip, however you might incur additional costs for these changes.
g) Despite our best endeavors to ensure your trip runs as smoothly as possible, problems can occur. That is the reason why we travel together and offer assistance 24/7, so we can help in finding the best solution to any unexpected challenges that might appear. If you have a medical emergency, you must let us know immediately and notify your travel insurance providers as soon as possible.
h) Many of our trips take place in destinations where local conditions vary enormously, and the people we deal with for our activities may be less time-conscious or meticulous in planning than ourselves, and while we will do our best to ensure that the trip goes according to your plan and wishes, we ask that those who travel with us do so in a positive frame of mind, with a curious spirit and in good humor.
i) We as the guides and our on-the-ground operators may sometimes take photographs and films of you during the trip experience. Apart from using them to your own benefit in media packs, these may subsequently be used in our advertising or marketing materials, used on the website, the blog or across our social media platforms. If you do not consent us to use such materials, it is your responsibility to inform us in writing prior to the start of your trip.
j) At the end of your trip you will be kindly asked to fill out our digital customer feedback forms and may be contacted via email with a request for a testimonial or comment. Your comments may be added to our website, our advertising and promotional materials, or across our social media networks. If you do not consent us to use such materials, it is your responsibility to inform us in writing prior to the start of your trip. We will not use your surnames when referencing your comments without your clear consent.
13. COMPLAINTS
If you have a problem, any annoyance or just feel uncomfortable during your trip, please inform us directly immediately and we will endeavor to put things right. It is unreasonable and in breach of your contractual obligations to us to take no action whilst on your trip, but then to write a letter of complaint upon return. If you fail to provide us with feedback during the trip, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract resulting in reduced or no compensation if any was merited.
14. INSURANCE
We do not offer insurance cover as part of our tours. You must be fully insured for your trip and must make sure that all of the activities that you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your trip, emergency evacuation and repatriation costs in respect of all of your activities as well as medical expenses, accidents and the safety of your luggage on our transport. Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whoever your insurer, you should always check for any exclusion of activities that you might be undertaking. A solid international insurance provider is www.worldnomads.com.
15. GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Romania, without regard to conflict of law provisions, but not affecting your statutory rights. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
